Setup Done Right Guarantee
What is covered, what is not, and the support included after launch.
If something stops working because of the original setup, I will fix it.
At a Glance
What I Guarantee
Original setup issues will be corrected.
30-Day Support
Small adjustments and questions are included for 30 days after launch.
Not Covered
Platform outages, client changes, and work outside the agreed scope.
30-Day Launch Support
For 30 days after launch, you can ask questions and request small adjustments while you get comfortable using your setup.
This may include minor wording changes, small layout adjustments, or preference changes that stay within the original project scope.
This support window is meant to help you launch with confidence, not to cover new features or major redesign requests.
What is covered
Website setup completed as part of the original project
Booking system setup and connections created during the project
Professional email configuration completed during setup
Forms, links, and system connections included in the original scope
Any issue caused by the original setup that prevents the system from working as intended
What is Not Covered
Third-party outages or platform issues, including problems with hosting companies, Google, email providers, booking tools, or other software services
Changes made after launch by the client or another person with access to the system
Requests for new features, added pages, new integrations, or work outside the original project scope
Items that are working as designed but no longer match a later preference after the launch support window has ended
Need Help With Something Outside the Guarantee?
If the issue falls outside this guarantee, I am still happy to help. Additional work can be handled as a new service request.
